Privacy Policy and Terms & Conditions
Effective Date: February, 2025

Welcome to the website of Herrema & Sons Piano Co., operated by Ethos Business Group LLC. Your privacy is important to us. This Privacy Policy and Terms & Conditions page outlines how we collect, use, protect, and share your information. By using this site, you agree to these terms.

1. Information We Collect

We may collect personal information that you voluntarily provide through contact forms, service requests, or mobile messaging opt-ins. This may include:

  • Name
  • Email address
  • Phone number
  • Address
  • Service request details

We may also collect non-personal data (e.g., browser type, IP address, pages visited) to improve website performance.

2. How We Use Your Information

We use your information to:

  • Respond to service inquiries
  • Schedule piano moving or tuning services
  • Send appointment confirmations or updates
  • Improve our services and customer experience
  • Provide customer support

3. Mobile Messaging Policy

If you opt in to receive text messages from Herrema & Sons Piano Co.:

  • Your mobile information is used only for communication regarding services, appointments, or support.
  • You will receive messages as needed based on your service requests. Message and data rates may apply.
  • We do not share or sell mobile data or opt-in information with third parties under any circumstances, even with your consent.
  • You can opt out at any time by replying “STOP” to any text.

4. Information Protection

We implement a variety of security measures to maintain the safety of your personal information, including:

  • Internal access controls
  • Use of industry-standard security tools

No system is 100% secure, but we act promptly to address any data breaches or concerns.

5. Sharing of Information

We do not sell, rent, or trade your personal information. It may be shared only with trusted partners necessary to fulfill services you’ve requested (such as subcontracted piano movers), and they are required to keep your information confidential.

6. Cookies

Our website may use cookies to enhance user experience. You can disable cookies via your browser settings if you prefer not to allow them.

7. Updates to This Policy

Ethos Business Group LLC may update this Privacy Policy and Terms & Conditions from time to time. Updates will be posted on this page with a revised effective date.

8. Contact Us

If you have questions or concerns about this policy, please contact us:

Ethos Business Group LLC
On behalf of Herrema & Sons Piano Co.
Phone:(616) 820 0280
Address: O, 465 Lake Michigan Dr NW #10, Grand Rapids, MI 49534